FAQ
What is your return policy
For the health and safety of all our customers,we cannot accept returns or exchanges on any lingerie or underwear items, This is strictly due to hygiene reasons.
How do I return a damaged item?
We are so sorry if your item arrived damaged. Please contact our support team at info@barebunnyy.com within 48 hours of receiving your order.
When will I receive my refund?
Refunds are only issued for accepted returns of damaged items.Once we receive your return shipment,please allow 5-7 business days for our team to inspect the item. After inspection,the refund will be credited to your original form of payment,and you will receive a confirmation email.Please note that banks may require additional processing time to reflect the refund on your statement.
How long will it take for my order to arrive?
Please be patient with us we are currently still operating with a small team, we try to process orders within 24 hours. Most domestic orders will be processed and delivered within 72 hours.
Do you offer expedited or express shipping?
Yes! We offer express shipping options at checkout. Express domestic orders typically arrive in 1-2 business days.
How do I know which size to order?
Because we cannot accept returns for fit issues,we strongly encourage you to check our Sizing Guide before purchasing.We recommend taking current measurements to ensure the perfect fit.
If you are still not sure about which size to pick please contact us we will be happy to help.
I’m between sizes. What should I do?
We generally recommend sizing up for comfort,especially in our lace styles or bodysuits .However,if you are unsure,please email us at info@barebunnyy.com with your measurements and the style you are interested in,and we will help you choose.
Do you offer different cup sizes, or are items S/M/L?
Our sizing varies by collection.Many of our bras/bralettes are sized S-L,fitting dynamic cup ranges,while others use standardised cup/band sizing.Please refer to the specific sizing chart on each product page.
Can I change or cancel my order after I place it?
Because we aim to process orders very quickly,the cancellation window is small.If you need to change your order,please email us immediately at info@barebunnyy.com.If your order has already entered processing or has shipped,we cannot change or cancel it.
Is your packaging discreet?
We currently do ship in branded mailer bags however, if you need discreet packaging please leave a note for us at checkout.
Are my payments secure?
Absolutely.We use industry-standard encryption protocols (SSL) during checkout and do not store your credit card details on our servers.We accept Visa,Mastercard,PayPal,Apple Pay.
What is your return policy
For the health and safety of all our customers,we cannot accept returns or exchanges on any lingerie or underwear items, This is strictly due to hygiene reasons.
How do I return a damaged item?
We are so sorry if your item arrived damaged. Please contact our support team at info@barebunnyy.com within 48 hours of receiving your order.
When will I receive my refund?
Refunds are only issued for accepted returns of damaged items.Once we receive your return shipment,please allow 5-7 business days for our team to inspect the item. After inspection,the refund will be credited to your original form of payment,and you will receive a confirmation email.Please note that banks may require additional processing time to reflect the refund on your statement.
How long will it take for my order to arrive?
Please be patient with us we are currently still operating with a small team, we try to process orders within 24 hours. Most domestic orders will be processed and delivered within 72 hours.
Do you offer expedited or express shipping?
Yes! We offer express shipping options at checkout. Express domestic orders typically arrive in 1-2 business days.
How do I know which size to order?
Because we cannot accept returns for fit issues,we strongly encourage you to check our Sizing Guide before purchasing.We recommend taking current measurements to ensure the perfect fit.
If you are still not sure about which size to pick please contact us we will be happy to help.
I’m between sizes. What should I do?
We generally recommend sizing up for comfort,especially in our lace styles or bodysuits .However,if you are unsure,please email us at info@barebunnyy.com with your measurements and the style you are interested in,and we will help you choose.
Do you offer different cup sizes, or are items S/M/L?
Our sizing varies by collection.Many of our bras/bralettes are sized S-L,fitting dynamic cup ranges,while others use standardised cup/band sizing.Please refer to the specific sizing chart on each product page.
Can I change or cancel my order after I place it?
Because we aim to process orders very quickly,the cancellation window is small.If you need to change your order,please email us immediately at info@barebunnyy.com.If your order has already entered processing or has shipped,we cannot change or cancel it.
Is your packaging discreet?
We currently do ship in branded mailer bags however, if you need discreet packaging please leave a note for us at checkout.
Are my payments secure?
Absolutely.We use industry-standard encryption protocols (SSL) during checkout and do not store your credit card details on our servers.We accept Visa,Mastercard,PayPal,Apple Pay.
