FAQ
FAQ
Return policy
Unfortunately due to hygiene reasons we are unable to accept returns unless the item is faulty or arrives broken. In which case you can return the item(s) within 30 days of the purchase date for a full refund or exchange.
How do I initiate a return?
Please email us your order number at barebunny.customer@gmail.com or fill out the form on our contact us page.
Can I exchange an item instead of returning it?
Yes, exchanges are possible for items of equal or lesser value. Please contact us to arrange an exchange.
How long does it take to process a return?
Once we receive your returned item, please allow 3 business days for processing. Refunds are typically issued to the original payment method within 3-5 business days after processing.
What is the shipping policy?
Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Rates and delivery times will vary depending on your selection and location.
Do you ship worldwide?
Yes we do, See shipping fees at checkout
I placed an order where is it?
All items are dispatched within 48 hours of placing your order, during business hours. If you place an order on a Friday afternoon or over the weekend, it will be sent out on the next business day. We are closed on public holidays, so please take this into account when placing an order.
How can I use my discount code?
Redeeming your discount code is easy! During checkout, look for the designated discount code field. Simply enter your code exactly as it appears (including any uppercase or lowercase letters) and click "apply" or a similar button. The discount will be reflected in your order total. If you run into any trouble, don't hesitate to reach out to us.
Return policy
Unfortunately due to hygiene reasons we are unable to accept returns unless the item is faulty or arrives broken. In which case you can return the item(s) within 30 days of the purchase date for a full refund or exchange.
How do I initiate a return?
Please email us your order number at barebunny.customer@gmail.com or fill out the form on our contact us page.
Can I exchange an item instead of returning it?
Yes, exchanges are possible for items of equal or lesser value. Please contact us to arrange an exchange.
How long does it take to process a return?
Once we receive your returned item, please allow 3 business days for processing. Refunds are typically issued to the original payment method within 3-5 business days after processing.
What is the shipping policy?
Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Rates and delivery times will vary depending on your selection and location.
Do you ship worldwide?
Yes we do, See shipping fees at checkout
I placed an order where is it?
All items are dispatched within 48 hours of placing your order, during business hours. If you place an order on a Friday afternoon or over the weekend, it will be sent out on the next business day. We are closed on public holidays, so please take this into account when placing an order.
How can I use my discount code?
Redeeming your discount code is easy! During checkout, look for the designated discount code field. Simply enter your code exactly as it appears (including any uppercase or lowercase letters) and click "apply" or a similar button. The discount will be reflected in your order total. If you run into any trouble, don't hesitate to reach out to us.
